Welcome to Ameera Gems. These Terms & Conditions ("Terms") govern your access to and use of our website, services, and gemstone purchases. By visiting or purchasing from our website, you agree to comply with and be bound by these Terms. Please review them carefully before using our services.
Ameera Gems is a legally registered gemstone business based in Sri Lanka, specializing in authentic, natural, and certified Ceylon gemstones. We operate globally through secure logistics and online commerce channels. All gemstones are ethically sourced and comply with international gemstone trade standards.
Every gemstone sold by Ameera Gems is natural and certified by recognized gemological laboratories. While we make every effort to display gemstone color and size accurately, slight variations may occur due to lighting, photography, or monitor differences. Each item description is carefully verified by professional gemologists before publication.
Certificates from accredited labs such as GIA, IGI, GIC, or NGJA accompany each gemstone, detailing species, variety, weight, cut, clarity, and any treatment disclosures.
All orders are subject to acceptance and verification. You will receive an order confirmation email after successful payment. We reserve the right to cancel or refuse any order suspected of fraudulent activity or policy violations.
We offer global shipping via reliable couriers such as DHL, FedEx, and Aramex. Typical delivery times range from 5–15 business days depending on destination. Customers are responsible for import duties, taxes, or customs clearance fees in their country.
Tracking details will be shared once your order is dispatched. Ameera Gems is not liable for delays caused by customs or third-party carriers.
All gemstones come with a valid gemological certificate confirming authenticity and natural origin. We guarantee that our gemstones are genuine and untreated unless clearly stated otherwise. If any gemstone is later found not to match its certificate, we will provide a full refund or replacement upon verification.
We value your satisfaction. Please refer to our detailed Return & Refund Policy for conditions, timelines, and procedures regarding product returns and refunds.
All content on this website—including product images, logos, graphics, text, and layout—is the intellectual property of Ameera Gems. Unauthorized copying, reproduction, or redistribution of any material is strictly prohibited without prior written consent.
While we guarantee the authenticity of all gemstones, Ameera Gems does not provide any warranty against natural inclusions, slight imperfections, or color variations. These characteristics are inherent to natural gemstones and contribute to their uniqueness.
Ameera Gems shall not be held liable for indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. Our total liability is limited to the amount paid for the specific product purchased.
We shall not be held responsible for any delay or failure in performance resulting from events beyond our control, such as natural disasters, government restrictions, war, strikes, pandemics, or internet outages.
We respect your privacy and are committed to safeguarding your information. Data collected through our site is used strictly for legitimate business purposes. Please review our Privacy Policy for full details on data handling, cookies, and your rights.
International buyers must comply with their local import laws and regulations. Ameera Gems is not responsible for items seized by customs or delayed due to local restrictions. Currency exchange rates and international bank fees may apply.
In the unlikely event of a dispute, we encourage amicable resolution through direct communication. If unresolved, disputes shall be governed by the laws of Sri Lanka and subject to the jurisdiction of the courts in Colombo.
Ameera Gems reserves the right to modify these Terms & Conditions at any time without prior notice. Updates will be published on this page, and continued use of our website constitutes acceptance of the latest terms.
For questions or clarifications about these Terms, please contact:
Email: info@ameeragems.com
Phone: +94 7X XXX XXXX
Address: Ameera Gems, Colombo, Sri Lanka
Last updated: November 2025